Contact Hunting Creek Water Restoration

What should you do before the crew gets to your Hunting Creek home?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• How much of the lower level is finished space.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Hunting Creek date mostly from the 1970s to 2000s, and the decade tells the crew what kind of pipes to expect.
• A good callback number, in case the call drops.
• If any outlets or appliances are in the water.

It's fine to guess on any of these, and the crew will confirm the details on site.

What does the first visit look like?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Why do the age and layout of your Hunting Creek home matter on the call?

With homes in Hunting Creek built anywhere from the 1970s to 2000s, it helps to know which decade yours came from. Many Hunting Creek streets have ranch and two story homes. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Some parts of Hunting Creek sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Mention any of this when you call, and the crew will plan around it.

Which areas around Hunting Creek can call this number?

You can reach the crew from anywhere in Hunting Creek, including these neighborhoods:

• Hunting Creek · homes from the 1990s to 2000s, most with basements
• Pleasant Creek · built mostly in the 1990s to 2000s, most with basements
• Barrington East · much of it from the 1990s to 2000s, basements are common
• Barrington West · much of it from the 1990s to 2000s, most with basements
• Center Grove · much of it from the 1970s to 2000s, most with basements
• El Dorado · much of it from the 1990s to 2000s, basements are common

We also take calls from nearby Hickory Ridge Village, Sheffield Park, Glen Oaks Commons, Heron Ridge, Featherstone, Smokey Row Estates, Providence Green and Raintree Village. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Hunting Creek homeowners ask before they call?